Shipping & Returns

Shipping rates and times – Australia

Orders made to a delivery address within Australia will normally arrive within 2 to 7 working days from date of order.

Current standard shipping rates on all deliveries within Australia are:

Delivery method – Australia

We use either Australia Post or Fastway Couriers to deliver the item to you.

When we despatch your item, we will email or text you with despatch details, including the freight provider we have used and a unique number that allows you to track your purchase.

All orders can be tracked 24/7 via their website:

OR

Both freight providers have procedures in place to arrange re-delivery of your parcel if you’re unavailable when they first call to deliver, or if you’re unable to accept your delivery in person.

We cannot accept responsibility for any delays in delivery by our carriers.

Shipping rates, times and method – International

Engynir uses Australia Post to airfreight orders internationally.

Delivery times vary depending on your location, however orders normally take 3 to 10 working days from date of order.

New Zealand:

A flat rate of AUD $15.00 is offered on all purchases to customers in New Zealand. All parcels have end-to-end tracking.

All other International:

A flat rate of AUD $25.00 is offered on all purchases to customers in all other International Destinations. Parcels are tracked when going to the following countries: UK, USA, Singapore, Germany, Ireland, Malaysia, Israel, Spain, China and Canada. To international destinations where Australia Post does not provide tracking, a delivery confirmation service is provided.

Shipping rates cover the cost of transportation only. It is a legal requirement that we declare the full value of the contents of all packages destined outside of Australia and subsequently these may be subject to local import duties and taxes levied by the carrier / postal service on behalf of the local customs authority at their destination. The customer (importer) is responsible for any customs duties, taxes and / or government charges payable upon delivery, should they apply. If unsure, check with your local Customs office prior to placing an order.

We cannot accept responsibility for any delays in delivery by our carriers or customs clearance.

Conditions for an exchange or return

Engynir offers exchange or credit under the following conditions:

If the goods, hangtags or packaging have been damaged in any way or have been worn, we cannot accept them.

In the case where returned goods are deemed faulty, we will offer a replacement item or a full refund. Monies will be refunded into the back account from which the original payment was received.

In the case of unavailable stock on an exchange item, a credit or refund will be offered.

Customers are responsible for all shipping and handling costs on exchange items, except where returned goods have been deemed faulty.

Procedure for exchange or return

Contact us first by phone or [[email]] outlining your request.

We will respond within 24 hours advising:

  1. The availability of items you would like instead
  2. Our address to send items for exchange or assessment for damage / faults
  3. A checklist of things you need to include in the return package, together with the garment

A self-addressed return satchel is recommended to be included in the parcel sent to us for any exchanges. If not, a return freight fee will be incurred.

Engynir cannot accept responsibility for items lost in transit, so it is recommended you send back all exchanges / returns via registered post.

80% Polyester Sorbtek / 20% Xtra Life Lycra®
For activities like water running, through to cycling, cross country, surfing, hydrotherapy and stretch class

Activewear for women on the move

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